Return & Refund Policy

If for any reason you are not fully satisfied with your purchase, we offer a return and refund policy to ensure a hassle-free experience. This policy outlines the necessary steps for returning an item and receiving a refund.

Eligibility For Returns & Refunds

To be eligible for a return and refund, the item must be in its original condition and returned within 27 days from the original purchase date. Please note that if the item has been used, damaged, or is not in its original condition, we may not be able to process a refund.

Returns Process

To initiate a return, kindly send an email to [email protected], including your order number and the reason for the return. Our dedicated customer support team will review your request and provide you with further instructions on how to proceed with the return.

Please be aware that you are responsible for covering the shipping cost of returning the item to us. We recommend using a tracked shipping method to ensure the safe arrival of your return.

Refund Process

Upon receiving and processing your return, we will issue a refund for the item’s amount, excluding any shipping and handling fees. The refund will be credited back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

If you wish to exchange an item for a different size or color, please follow the steps outlined in the Returns Process. Once we receive the original item, we will promptly send the new item to you.

Damaged Or Defective Items

If you receive an item that is damaged or defective, please notify us via email at [email protected] within 5 business days of receiving the item. Our customer support team will assist you in returning the item and arranging for a replacement or refund.

Final Sale Items

Please note that all final sale items are non-returnable and non-exchangeable.

Warranty

Tufemo provides a limited warranty on all products. The specific details of the warranty, including its duration and terms, will be included with the product information. If you encounter any issues with a product covered by the warranty, please reach out to us at [email protected], and our customer support team will guide you through the resolution process.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact us at [email protected]. Our customer support team is available during business hours, Monday through Friday, to assist you.

Shopping Cart